We’ve been invited to present FormAssembly in a webinar series organized by Cloud for Good, a consulting firm that works primarily with nonprofit and educational institutions.

As part of the Apps for Good Webinar Series, our webinar will be on Thursday, June 27, 2013, at 2:00 pm ET / 1:00 pm CT / 11:00 am PT. Click here to register!

We’ll show you how we’ve helped a university automate student feedback and surveys. We’ll also cover how to import a form, style a form, and what you can do with relationships and attachments in Salesforce.

Hope to see ya there!

Hello! We’ll be switching to new servers next Monday, June 24th. We’ll also be changing how the servers handle traffic through load balancing. That means FormAssembly will be speedier, even if your forms are getting a ton of traffic.

There’s nothing you need to do, unless you’re a Salesforce user (see earlier post).

You’re welcome to try the new servers today at app3.formassembly.com, and experience the faster FormAssembly!

If you test the new servers and run into any issues, please contact Support.

We’re bringing new servers online and updating the list of IP ranges from which we’re communicating with Salesforce.

If you’re a Salesforce user, this change may require you to update your Salesforce security settings.

When will the switch happen?

We’re planning on switching to the new servers on June 24th. If you’re affected, you’ll need to make changes before that date.

Who’s affected?

Customers on the Professional Plan with Salesforce integration relying on Trusted IP ranges. Customers on the Enterprise Plan are not affected.

If you’re not affected, you can stop reading now.

How do I know if I’m using Security Tokens or Trusted IP ranges?

If you entered a security token when you set up your Salesforce connector(s), you do not need to change anything. Your forms will continue to work as usual, even if you have Trusted IP ranges set up for some other purpose.

If you or your Salesforce administrator set up Trusted IP ranges and you left the Security Token field empty when you set up your connector(s), then you need to take action to make sure your forms will continue to work.

If you’re not sure, you can test your current setup with our new servers without any risk. See below for more information.

If I’m using Trusted IP Ranges, what do I need to do?

You need to add the new IP addresses to your Trusted IP range. It should only take a minute or two.

• 184.173.71.188 – 184.173.71.191
• 108.168.203.23
• 50.97.164.168

(Note that instructions may vary depending on your Salesforce edition. Click here for more details.)

What if I can’t make the change?

If you’d rather not use Trusted IP ranges or for some reason can’t make the change immediately, you can instead update the credentials in your connectors and make sure to include the security token. Once you’ve made the change for one connector, you’ll be prompted to update the credentials for all other connectors using the same credentials. If you use a different login for different connectors, you’ll need to update those as well.

See documentation.

What will happen if my Trusted IP ranges aren’t set correctly?

Your integration will fail, as Salesforce will reject connections from our new servers. If you set your account preference to receive notifications when error occurs, you’ll get an email when this happens. Your data will be safely stored on our servers, ready to be resent once you complete the steps above.

I made the change. Can I test it to make sure it’s okay?

Yes, you can test our new infrastructure any time by testing one of your forms at http://app3.formassembly.com/FORM_ID (Replace FORM_ID with the ID number of the form you want to test). Upon submission, your connector will run and you can verify its proper execution in Salesforce or in the connector log.

 
If you have any questions, please email us, tweet @FormAssembly, or leave a comment.

Read our newest customer profile! Teach Away is a worldwide leader in international teacher recruitment, and they use FormAssembly for job applications and lead generation. Read more →

Our headquarters are located in Bloomington, Indiana — a beautiful little city in the Midwest. We’re delighted to be part of the tech community here, and we thank Bloomington Tech Partnership for supporting us! BTP put together this video to show you our lively tech scene. Get a glimpse of the “Best Adventure Town” by National Geographic and “An Emerging Epicenter of High Technology” by Wired magazine. Click above or see the video on Vimeo.

(And psst, we’re hiring, so come work with us!)

If you’re new to FormAssembly and you’d like to get a tour of the Salesforce Connector, don’t miss the next webinar in our Getting Started series. The webinar will be on Thursday, May 16, at 2 PM EST. Sign up here for the Salesforce webinar.

We’ll be focusing on creating and updating records in Salesforce. We’ll also cover attachments and relationships, as well as look at the schema.

If you can’t make this one, you can sign up for June 20th or July 18th. Check the registration form for available dates. Can’t wait to see you there!