Update: Maintenance completed at 1:17am.  Service is fully operational.

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Our service was partially unavailable for about 16mn yesterday, between 10:55 am and 11:11 am EST (GMT-5). We had to reboot a server after a database service crashed.

Everything is back to normal, but as a precautionary measure we will be doing a maintenance operation this Sunday Feb. 1st 2009 at 1am EST (GMT-5). Form processing will be unavailable for about 30 minutes. During this downtime, we will have placeholders designed to help your visitors resubmit your forms with minimal inconvenience.

We are also taking additional steps to guarantee high availability services. We will post more details soon.

Thank you for your continued business and support.

This is a short announcement for a minor update to the Salesforce connector.

Until now, the connector could only run in the ‘background‘. Meaning that your Salesforce organization would be updated only after the user had been redirected to the ‘thank-you’ page.

The problem with this approach was that validation rules set in Salesforce would be applied too late. Any error could only be silently logged for the administrator to review.

With the new ‘interactive‘ mode, the connector now attempts to create the Salesforce records before sending the user to the ‘thank-you’ page. If an error occurs, the user is notified and given a chance to correct the data and resubmit the form.

Both modes are available for the time being.  If you are not sure which mode to choose, use the interactive mode. We like to keep things simple, so we will eventually remove the background option (unless we end up finding a good use case for it).

We have a lot more updates coming, so stay tuned!