Today, between 3:07pm and 3:39pm EST (GMT-6), our service was unavailable due to a server crash. We have switched to our backup database server, and are back to normal operations, although you may notice a degradation in response time. We’ll update this post as new information is available.

UPDATE 1: Server was down due to a power failure in the datacenter. The incident appears to be resolved and we’re going to switch back to our main database server as soon as possible.

UPDATE 2: Our primary database server is back online. While no data has been lost, some of the notification emails sent out may contain broken links to response records. If this happens to you, simply log into your account and look for your data in the ‘Responses’ tab. Please open a support request if you need any assistance. We’ll be happy to help.

We apologize for the inconvenience caused by this incident. We could have done a better job keeping the downtime to a minimum, so we’ll review our procedures and see what we can improve. Providing a reliable and trustworthy service is our utmost priority.

We have two new improvements for you today.

1. Pop-Up Calendar

A pop-up calendar is now available to facilitate entry in date fields.  To enable it, open your form in the Form Builder, select the field and set the input validation to ‘date with calendar’. Click here for a demo.

The calendar is localized according to your language settings. At this time, we have translations for English, French, and Spanish. You can help us support your own language by submitting translations here.

2. Error-Free Form Attachments

Respondents have now a greater control over the file upload process. If the wrong file is submitted, the user can return to the form, delete the file and upload a new one as needed.

Note that the submission preview or the save&resume option must be enabled on your forms for this to work.

Here is a short screencast of this feature in action.

Feature Demonstration: File Upload
Screencast duration: 40s

These improvements were first suggested by our users, so keep sending us your feedback, here or on our forum. Thank you!