At 10:15 am ET on Nov. 7th, we began to receive notifications from our monitoring service that FormAssembly.com had become unreachable.  In total the outage lasted about 25 minutes, although the actual outage experienced by individual users varied and would have been typically much less.
The cause of the issue was a wide-scale malicious attack performed [...]

Earlier this evening we identified an issue with file attachments for a  small number of users. Between 3pm and 11pm EST (21:00 – 05:00 GMT) affected users were not able to receive files submitted with their forms.  The response report would show the submitted data, but any attached file would be missing. Unfortunately these files were [...]

Last week, we experienced an outage that resulted in our service being unavailable repeatedly during a 4 hours window. During our post-mortem investigation we identified several shortcomings in the way we handled the incident. We would like to share them with you and present the remedies we’re working on right now.

UPDATE: The maintenance is now complete. Thank you for your patience!
To complete our recovery from yesterday’s incident, we are scheduling approximately one hour of downtime for maintenance at 1am EDT October 7, 2010 (5am GMT). During this time, form processing will be suspended and the application will be inaccessible. We do not expect the maintenance [...]

At approximately 12:30pm CST, FormAssembly came under an unexpectedly heavy load and began to lose connectivity. Over the course of the next two hours, we implemented load reduction measures, including reducing the size of allowed file uploads (to 8 mb) and switching to our back up system, but despite our efforts, FormAssembly.com availability was spotty [...]

On July 19, Google updated the Google Spreadsheet API to increase Google Docs account security. As a result FormAssembly customers who granted us access to Google Spreadsheet must renew their authorization. FormAssembly will not otherwise be able to update your Google Spreadsheets with new results.