Create Web Forms - FormAssembly.com » Maintenance

Incident Report – Oct. 30th 2009

Cedric Savarese — Fri, 30 Oct 2009 14:06:27 +0000

Our DNS service provider is experiencing technical difficulties (DDOS). This may render FormAssembly intermittently inaccessible for some people. The issue was first detected around 7:30am and operation should be returning to normal at this point. If you experienced difficulties in accessing our site this morning, please get in touch with us. We’ll update this post if new information becomes available.

Thank you for your patience and understanding.

The FormAssembly Team

Incident Report – July 28th 2009

Cedric Savarese — Tue, 28 Jul 2009 17:18:29 +0000

UPDATE (6:45pm): Service is gradually becoming available to all affected regions. We have switched to a different DNS service provider to circumvent the current instability with Softlayer DNS servers.

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FormAssembly.com is currently affected by a DNS outage at our hosting facility (Softlayer.com).

Access to our service has been intermitently unavailable from some locations throughout the morning.

Our monitoring service is reporting 14mn of downtime in the last 24 hours, but some users may have been affected for a much longer time.

We do not have an ETA for a complete resolution at this time. We’ll update this post as new information is available.

We’re sorry for the inconvenience and working diligently to get this issue resolved.

Downtime Incident Report (May 23rd)

Cedric Savarese — Sat, 23 May 2009 19:53:44 +0000

Today, between 3:07pm and 3:39pm EST (GMT-6), our service was unavailable due to a server crash. We have switched to our backup database server, and are back to normal operations, although you may notice a degradation in response time. We’ll update this post as new information is available.

UPDATE 1: Server was down due to a power failure in the datacenter. The incident appears to be resolved and we’re going to switch back to our main database server as soon as possible.

UPDATE 2: Our primary database server is back online. While no data has been lost, some of the notification emails sent out may contain broken links to response records. If this happens to you, simply log into your account and look for your data in the ‘Responses’ tab. Please open a support request if you need any assistance. We’ll be happy to help.

We apologize for the inconvenience caused by this incident. We could have done a better job keeping the downtime to a minimum, so we’ll review our procedures and see what we can improve. Providing a reliable and trustworthy service is our utmost priority.

Maintenance Downtime Notification: Sunday Feb. 1st 2009 – 1am / 1:30am EST (GMT-5)

Cedric Savarese — Thu, 29 Jan 2009 18:16:35 +0000

Update: Maintenance completed at 1:17am. Service is fully operational.

Our service was partially unavailable for about 16mn yesterday, between 10:55 am and 11:11 am EST (GMT-5). We had to reboot a server after a database service crashed.

Everything is back to normal, but as a precautionary measure we will be doing a maintenance operation this Sunday Feb. 1st 2009 at 1am EST (GMT-5). Form processing will be unavailable for about 30 minutes. During this downtime, we will have placeholders designed to help your visitors resubmit your forms with minimal inconvenience.

We are also taking additional steps to guarantee high availability services. We will post more details soon.

Thank you for your continued business and support.

Outage Report – updated (Dec. 9th 2008)

Cedric Savarese — Tue, 09 Dec 2008 16:26:02 +0000

FormAssembly.com was unavailable for about 2 hours this morning, between 10:39 EST (15:39 GMT) and 10:59 EST (15:59 GMT) and again between 11:30 EST (16:30 EST) and 01:04 EST (17:04 GMT).

Our hosting provider first determined that a network equipment had crashed, causing our database server to be temporarily offline. We are still waiting for a complete report on the root cause of the network incident and extended downtime.

At this time the service is back to normal.

We are very sorry for the unexpected downtime and apologize for the inconvenience. We appreciate your patience and understanding.

Please let us know if you have any further questions or comments regarding this incident.

Sheduled Downtime Notification: September 13, 2008

Cedric Savarese — Mon, 08 Sep 2008 17:27:02 +0000

EDIT: The maintenance is complete and operations are back to normal. Thank you for your patience!

We are improving our infrastructure and bringing a new database server online this Saturday (09/13/08) around 10pm EST (GMT-5).

There will be a 30 mn estimated downtime during which our service will not be available. We will provide a placeholder page to inform form users of the maintenance.

We know many of you rely heavily on our service and we take this responsibility very seriously. We are working to minimize service disruption and continue to provide a web form solution that you can depend on.

Thank you for your understanding and continued support.

The FormAssembly Team

Server Maintenance Notification – This Saturday (November 24th 2007)

Cedric Savarese — Fri, 23 Nov 2007 19:37:40 +0000

We will be performing several software updates on our servers this Saturday at 9pm EST (2:00 GMT). The maintenance is required in order to keep our servers secure and up-to-date.

Our website, blog and support forum may be momentarily unavailable around that time. We expect only a very short interruption of our form processing service (i.e. a few seconds while the web server software is restarting) .

I will post updates here as needed.

Thank you.

UPDATE: 10:45pm - This maintenance is complete.