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Vanilla 1.1.5a is a product of Lussumo. More Information: Documentation, Community Support.

Support Requests: SalesForce Upsert Creates New Object instead of Updating Current

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    • CommentAuthordhertog
    • CommentTimeMay 6th 2010
     
    My goal is to generate a form in salesforce that I can send to an existing lead and have them update some details in their lead object directly.

    I've created a pre-filled form that pulls in their Name, Lead ID, from SalesForce, and I flagged the LeadID field as upsert in Form Assembly. My understanding is that if I map the questions on this form to lead fields in SF, they should all write to that same lead (and that lead only). However, what happens is it just creates another lead separate from the original. Any ideas?
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      CommentAuthorcedsav
    • CommentTimeMay 6th 2010
     
    From your description, it looks like you've done everything right. Are you sure the Lead ID is prefilled correctly when you open the form?

    If this doesn't help, please open a support request and we'll look at your connector setup.

    Thanks

    Cedric
    • CommentAuthordhertog
    • CommentTimeMay 10th 2010
     
    Just double-checked, and the LeadID's are the same. Will submit a support request.

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