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Vanilla 1.1.5a is a product of Lussumo. More Information: Documentation, Community Support.

    • CommentAuthorvshankins
    • CommentTimeMar 27th 2011
     
    Are my customers able to complete a form using the ipad or iphone?
    • CommentAuthorcbmartin
    • CommentTimeMar 29th 2011
     
    Yep. The forms use html and javascript to be cross-browser compliant, meaning that the features you see on your computer will be the same thing you get in a mobile browser.

    - FormAssembly.com Support
    • CommentAuthorvshankins
    • CommentTimeMar 31st 2011
     
    Thx. I tried it and it doesn t work. Any idea why?
    • CommentAuthordbuschho
    • CommentTimeApr 5th 2011
     
    Hello,

    Can you send us your form's url?

    Happy to help further,
    FormAssembly.com Support
    • CommentAuthorvshankins
    • CommentTimeMay 9th 2011
     
    Thanks but for some reason now it works! Great program.
  1.  
    I've been getting reports recently that my form doesn't work on IPads. In particular the submit button doesn't work. Unfortionatly I don't have an IPad, but here is a link.
    http://app.formassembly.com/forms/test/186177



    If someone from support could take a look that would be great.

    thanx,
    jim...
    • CommentAuthorcbmartin
    • CommentTimeJun 29th 2011
     
    Hi Jim,

    I just tested your form in the iPad simulator on Mac and didn't have any trouble submitting it. I'll test on an actual device as soon as possible. That said, the simulator has the same browser display properties of the device itself and I generally trust its opinion.

    It's possible your form's users are having trouble with the message that pops up on the required validation after they hit submit. It looks just like the iPad's system messages due to the iPad web browser's standard formatting. Unfortunately, there's not a lot we can do to change that. If that is indeed the problem, the best I can suggest is adding a custom message that's more likely to be read than our standard message, or changing the color of the outline of your required fields that will pop out more.

    Without knowing more about your form's users' processes or set-ups when accessing the form, that's my best guess. We haven't heard anything through our other support lines that would indicate a larger problem. Please let us know if you receive more and/or contradictory reports.

    Happy to help further,
    - FormAssembly.com Support
  2.  
    O.K. thanks for your help. I'll try and find an iPad and do some more testing. If I get something more reproducable I'll check back in.

    thanx,
    jim...
  3.  
    cbmartin, can you send me an email address. I'd like to send you a screen shot of the iPad problem that I'm experiencing.

    thanx,
    jim...

    jim@islandwings.com