I created a new form using the Salesforce Form Import tool - it's based on a custom object (Encounters) which has a master-detail relationship with Cases; so all records created MUST have a case number. I included the Case field so that a user could enter this when they are entering data on the form. When I submit the form, I get the following error: Case: id value of incorrect type: 00001014
I know "00001014" is a correct Case value b/c I'm copying it directly from Salesforce; I noticed that when I first created the form the settings on this field were set to "Hidden"; I changed that - I need users to be able to enter data into this field - what other settings do I need to change in order to get this to work?
Additionally - but unrelated, where do I modify the text that a user sees when they click the "Need assistance with this form" link at the bottom of the form?
1. The Case number and the Case id aren't quite the same thing ... a Case id is a Salesforce id value like 000xxx0000xx, while the Case number if a 'friendly' human readable value. Note that Salesforce won't allow you to specify a Case number when creating a new case ( this is generated on the Salesforce side ), so if you're just creating a Case, you can drop the field. If you're wanting to update an existing Case with your form, then you should do an update based on that Case number ( I think ... best to open a support request and tell us which form you're working with ).
2. The 'Need assistance' text can be changed from within 'My Account' -> 'Contact Info' -> 'Public Contact Information (displayed to users)'
Happy to help further, Drew FormAssembly.com Support
Thanks Drew, Right. Of course all you said makes sense. SF thinks I am sending the Case ID but what I want to send is the Case Number... I AM trying to create new record, not in the Case object, but in a related custom object, so I do need it linked to an existing case.